Collen Pillar Hotels

Frequently Asked Questions

Collen pillar Hotel

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Got a Question?

We’ve compiled a list of answers to questions that our guests often ask us before travelling to Collen Pillar Hotels, to better help you with your planning. Take a look at these frequently asked questions below and feel free to contact us if you have other queries.

+27 (13) 775-0921/32/35 Enquiries@collenpillarhotels.com

What would you like to know?

Here's how to get to Collen Pillar Hotels, Windsor

Collen Pillar Hotels, Windsor (-24°69’38’66 S, 31°33’37.66 E) is situated at Athol Village in Bushbuckridge in South Africa, which is part of the greater Kruger National Park. The lodge is easily accessible by air directly from Oliver Tambo International Airport (Johannesburg) with a flying time of approximately 1 hour, 30 minutes. Direct connecting flights are also available from Kruger Mpumalanga International Airport (35 minutes) and Eastgate Airport, Hoedspruit (25 minutes). Airlink operates convenient daily direct flights from Johannesburg, Durban and Cape Town to Nelspruit Kruger. 

Windsor also have a dedicated airport/Airstrip within the lodge which can be used by guest traveling with their own plane or book with us at www.flycollenpillar.com which will fly you directly to the lodge from Johannesburg to the lodge doorstep.

The road transfer from Johannesburg to Windsor is about 5 hours. The lodge is in the north east area of the Bushbuckridge along the Gowrie Gate Road of Sabi Sand. Windsor is a scenic 2 hour drive from Nelspruit. Road transfers from the airport can be arranged by Collen Pillar Travel or visit www.collenpillartravel.com

Get packing!

Baggage on safari should be carefully considered. One soft-sided bag and one smaller piece of hand luggage per person is recommended. In total this should not weigh more than 20kg on small Southern Africa charter flights. Travellers may be made to pay for an extra seat on a charter flight if the luggage is heavier than 20 kg. This allowance includes camera equipment. We recommend you pack:

  • sun block, sunglasses, wide brimmed hat, insect repellent, lip salve
  • light t-shirts as well as blouses/shirts with long sleeves (even in summer as they will protect you from the sun and from mosquitoes)
  • khaki, green, beige and neutral colours – dull and/or neutral colours are suitable for safari, white is not practical. It is best to pack hardy, durable clothing
  • shorts or a light skirt
  • cotton pants, jeans or safari trousers for evenings and cooler days
  • fleece or sweater and a warm jacket for game drives (necessary, even in summer)
  • comfortable walking shoes
  • track suit – good for sleeping in during winter months
  • light, compact raincoat is a good idea for the summer
  • swimsuit for the swimming pool
  • binoculars and a camera are a must

Bring your kids along.

Yes, Collen Pillar Hotels is child-friendly. Read more about our terms and conditions regarding children at Collen Pillar Hotels.

Collen Pillar Hotels accepts Master Card, American Express, Diners Club and Visa. The Rand is the national currency of South Africa. One Rand (R) = 100 cents (c). Notes issued R200, R100, R50, R20, R10; coins R5, R2, R1, 50c 20c, 10c. Currency exchange rates are available at banks.

For the majority of foreign nationals who travel to South Africa for vacation, entry is straightforward and hassle-free. All visitors to South Africa must be in possession of a valid passport in order to enter the country, and in some cases, a visa. To determine whether you require a visa to enter South Africa, visit the comprehensive South African Home Affairs Department website.

All our establishments are equipped with an internet access point and there is free WiFi access available.

Collen Pillar Hotels Windsor falls within a malaria area. Should you visit during summer season and Anti malarial prophylactics are highly recommended. Visitors are advised to consult their physician prior to travel for the most appropriate prophylactics.

Yes. Just let us know when booking and we can be sure to suit whatever culinary needs you might have.

Yes, all major networks coverage is available (MTN, Vodacom, Telkom, Cell C etc)

There is no ‘best time’ to visit the Collen Pillar Hotels. It’s just great to visit anytime. There are however two distinct seasons that could determine when you would prefer to visit:

In summer (September – March), the fauna and flora flourish because of the rain. The reserve becomes a green paradise, hundreds of Impala lambs are born – providing plenty food for all the predators. During summer day temperatures can reach 27°C with a maximum of 37°C. The temperatures drop to around 20°C at night, with occasional thunderstorms.

Winter (April – August) is the dry season. With little to no rain, the park becomes more brown and barren and animals congregate around the perennial waterholes. The grass is low and the bushes and trees are bare, so spotting the animals is much easier. Temperatures can drop to 7°C at night with the odd night at zero°C. Average day temperatures reach a comfortable 20°C, though.

Check-in Time: 14h00

Check-out Time: 11h00

Yes they are. We’ve gone the eco-friendly route and made sure all of the air conditioners at Collen Pillar Hotels have been fitted with “airco saver” air-conditioning energy savers. This reduces the energy consumed by our air conditioners by between 20 – 35%

There are standard and inclusive rates. The difference is that the inclusive rates include local beer and spirits and the Collen Pillar Wine selection www.collenpillarwine.com, while the standard exclude the cost of alcoholic beverages. Otherwise, both rates also include luxury accommodation, all meals, soft drinks and bottled water, teas and coffees. 

Rates exclude all spa treatments, telephone calls, purchases from the air and road transfers to and from the lodge. All airport taxes are for the client’s own account.

The rate for Collen Pillar Hotels, Windsor Villas is inclusive of accommodation, private meals, private game drives, local beverages and laundry. When booking The Windsor Villas guests are offered 4 complimentary activities per stay. The hospitality at Windsor Villas are serviced by a private butler.

There is a wide variety of fauna and flora, birdlife, insects and game to see at Windsor,  Kruger and Manyeleti. This area is highly acclaimed for its excellent game viewing and we boast some of the best opportunities to meet Africa’s Big 5, either in a game vehicle or on foot – that is the buffalo, elephant, rhino, leopard and lion, as well as other the wildlife who share the rugged bushveld with the Big 5 – such as the elusive wild dog, cheetah, giraffe, hippo, zebra and antelope.

Collen Pillar Hotels, Windsor offers a range of exciting activities. Go on safari game drives, receive pampering treatments in the Spa, take a dip in the swimming pool or work out in the gym. Relax in the library with a book from our selection, enjoy delicious meals and drinks in the boma or in the lounge, and bar area, those with taste for Cigars we have you covered at the Cigar lounge. Go on a cultural events in the village.

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